Privacy Policies

Caribou Technology Limited ("Caribou," "we," "us," or "our") cares about your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit http://caribou.travel/ (the "Website"), as well as your choices and rights regarding such information.

What Information We Collect

Information You Provide Directly: We collect information you provide directly to us, such as when you create an account, make a purchase, contact us with questions, or otherwise interact with the Website. This may include name, email address, phone number, birthday, payment information, travel details, and other information.

Automatic Information: We automatically collect certain information when you visit or use the Website, such as your IP address, device identifiers, browsing information (time, duration, pages visited), and referral information. We may also collect location information if you enable this through your device settings.

Information from Other Sources: We may receive additional information about you from third party sources, including third party services and partners we use to verify information, process payments, or help provide the Website and related services.

How We Use Information

We use your information for purposes described in this Privacy Policy, including:

• Provide, operate, and improve the Website and our services
  
• Process transactions and send related information
• Respond to your inquiries and fulfill your requests
  
• Send you technical notices, updates, security alerts, and administrative messages
  
• Provide customer service and support
  
• Communicate with you about products, services, offers, surveys, and events
  
• Monitor and analyze trends and usage in connection with the Website
  
• Personalize and improve the Website and provide customized content and features
  
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
  
• Carry out any other purpose described to you at the time the information was collected
  

How We Share Information

We do not sell your personal information. We may disclose information about you to third parties in limited circumstances, including:

• Service providers, suppliers, and subcontractors we use to support our operations and provide the Website
  
• Advertising, marketing, and promotional partners to deliver and customize advertisements
  
• Payment processors, financial institutions, and fraud prevention partners for payment processing, credit checks, and compliance
  
• Law enforcement, government regulators, or other third parties to comply with legal obligations
  
• Prospective buyers in the event of a sale, merger, or acquisition of our company or assets
  
• We may also share aggregated or anonymized information that cannot directly identify you.
  

Your Choices and Rights

You may access, correct, delete, or make other requests about your personal information by emailing info@caribou.travel. We will respond to requests in accordance with applicable law.

You may unsubscribe from marketing communications at any time by clicking unsubscribe links in such communications. You may not opt out of receiving administrative messages regarding the Website or completed transactions.

Security

We employ reasonable security measures designed to protect your information. However, no system can be completely secure, so we do not guarantee the absolute security of your information.

International Data Transfers

We are headquartered in Hong Kong and information we collect may be processed and stored in other countries, including those outside your home country.

Changes to this Policy

We may occasionally update this Privacy Policy to reflect changes in our practices. We will provide notice of material changes by updating the effective date at the top of this page.

Contact Us

If you have any questions about these Terms, please contact us at info@caribou.travel.