Terms and Conditions

1. Introduction

1.1 These terms and conditions govern your use of the website http://caribou.travel (the "Website") operated by Caribou Technology Limited (the "Caribou", "Company", "we", "us" or "our"). By accessing or using this Website, you agree to be bound by these terms and conditions (the “Terms”). If you do not agree to all the Terms, do not access or use this Website.

2. Use of the Website

2.1 You may view and download content from the Website solely for personal, non-commercial purposes. You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or access to the Website without our express written permission.

2.2 You must not use the Website in any way that causes or may cause damage, impairment or interruption to the Website or services provided through the Website.

2.3 We may suspend, withdraw or restrict access to all or certain parts of the Website without notice in order to carry out maintenance, upgrades or repairs.

3. Your Account and Password

3.1 If you choose to create an account on the Website, you must provide accurate and complete registration information. You are solely responsible for the activity that occurs under your account, including any sub-accounts. You must keep your account password secure and must not share your account details with anyone else.

3.2 We may disable your account at any time in our sole discretion without notice, including if we determine that you have violated these Terms.

4. Intellectual Property

4.1 All content and materials on the Website, including but not limited to text, graphics, logos, software, images and trademarks, are our property or the property of our suppliers and partners. You may not reproduce, modify or distribute any content or materials from the Website without our prior written consent.

5. User Content

5.1 If you submit, upload or post any comments, photos, videos, recordings or other content (”User Content”) to the Website, you grant us a worldwide, perpetual, royalty-free license to use, copy, modify, distribute, publicly display or perform, translate, incorporate into other works, promote and sublicense such User Content.

5.2 You represent and warrant that you own or have the necessary rights and permissions to all User Content that you submit. You agree that you will not submit any User Content that is unlawful, offensive, obscene or otherwise objectionable. We have the right to remove any User Content in our sole discretion.

6. Third Party Content

6.1 The Website may contain links or references to third party websites, content, advertisements, services or materials. We do not control, endorse or adopt any third party content. Your use of third party content is at your own risk and subject to any terms and conditions applicable to such content.

7. Bookings

7.1 When making a booking for any Travel Product through our Platform, that booking is made directly with the Travel Supplier(s) named on the booking page. Our Platform only acts as a facilitator of such bookings. We do not provide, own or control any of the Travel Products that you can access through our Platform and we have no obligation to provide or operate the Travel Products. The Travel Products are owned, controlled or made available by the Travel Suppliers either directly or as an agent. The Travel Suppliers are responsible for their respective Travel Products. Your interaction with any Travel Supplier through our Platform is at your own risk. Caribou does not bear any responsibility should anything go wrong during your travel or your use of the Travel Product.

7.2 A credit card, debit card, digital wallet or such other payment method as we may from time to time accept (“Payment Instrument”) will be required in order to make a booking for a Travel Product through our Platform.

7.3 When you submit a booking through our Platform, you make an offer to book the specified Travel Product(s) subject to these Terms (“Booking Request”). The Travel Product shall be supplied by the Travel Supplier to you and the terms and conditions applicable to that Travel Product shall be between you and the Travel Supplier and shall be a separate binding contract pursuant to these Terms between you and the relevant Travel Supplier once accepted by such Travel Supplier, communicated to Caribou, and subsequently communicated to you via a confirmation email from Caribou (“Confirmed Booking”). You acknowledge that the “thank you page” shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by Caribou for processing.

7.4 In some cases, we may provide you with a confirmation number in the confirmation email (“Booking Confirmation Number”). Depending on the policy of the Travel Supplier, the confirmation may also contain a voucher for redemption (“Booking Voucher”). Neither we nor the Travel Supplier will be responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen or destroyed.

7.5 The relevant Travel Supplier(s) may impose additional terms and conditions, rules and restrictions (each a “Travel Supplier Terms”) that will be applicable to your Confirmed Booking, including in relation to changes, cancellations and refunds. You will be provided with the name of each Travel Supplier and in some cases, the applicable Travel Supplier Terms or a link to their Travel Supplier Terms, during the booking process. As the Travel Supplier Terms applicable for each Travel Product may vary, you should ensure that you fully understand and accept all of the applicable Travel Supplier Terms before completing your booking. If you are booking on behalf of other persons, you are required to ensure that they are aware of and agree to the applicable Travel Supplier Terms. If you fail to comply with the Travel Supplier Terms, the Travel Supplier has a right to refuse or cancel your booking without offering any refunds. For enquiries about the Travel Supplier’s products and services or its Travel Supplier Terms, please contact the Travel Supplier directly.

7.6 Except where prohibited by local law, Caribou has the right to reject any Booking Request, and cancel any Confirmed Booking, including on behalf of the Travel Supplier, or any part thereof, without reason. If you have already made payment, we shall refund you the amounts paid in respect of such rejected or cancelled parts in accordance with our Travel Supplier’s Refund Policy, unless:

  • you are in breach of these Terms or any applicable law;
  • the Travel Supplier Terms do not allow for refunds; or
  • Caribou deems in its sole discretion that you are not entitled to a refund due to reasons including but not limited to suspected fraud or abuse.

8. Payment

8.1 Before you submit your Booking Request, you will be notified of the payment methods that are acceptable for that Booking Request. While most bookings are payable in full upon submission of your Booking Request (“Pay Now”), we may in some cases offer you the option of paying Caribou at a later date (“Book Now, Pay Later”) or paying the Travel Supplier directly (“Pay at Hotel”).

8.2 You authorize Caribou to charge or debit your Payment Instrument for the full booking amount once you have submitted your Booking Request.

8.3 We reserve the right to cancel your booking, including on behalf of the Travel Supplier, if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your Payment Instrument cannot be charged on the intended Charge Date for whatever reason.

8.4 Local tax invoices may be obtained from the Travel Supplier offering the Travel Product to you. Where specifically required by law, Caribou may provide a tax invoice to you.

8.5 For a variety of reasons, payment on our Platform may fail. In such cases, Caribou will use all reasonable efforts to offer you alternatives (where available) to ensure your booking can go ahead or offer you a refund in accordance with our Travel Supplier’s Refund Policy. If you have any questions, please contact Customer Service.

9. Cancellation, Changes and Refunds

9.1 Any cancellations, changes, refunds and no-shows to your Confirmed Booking are subject to the applicable booking conditions and Travel Supplier Terms, including any additional fees that may be imposed by the Travel Supplier. You should read our Travel Supplier’s Refund Policy, the cancellation and no-show policies of the relevant Travel Supplier(s), and the booking conditions for your selected reservation carefully prior to making your booking. Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.

9.2 Caribou reserves the right to charge a cancellation and/or modification fee on behalf of the Travel Supplier, up to the full cost of the reservation, for any cancellation or modification by you of a Confirmed Booking, and such fees will be indicated on our Platform.

10. Disclaimers and Limitation of Liability

10.1 We provide the Website and its contents on an “as is” and “as available” basis without representations, warranties or conditions of any kind, either express or implied. We expressly disclaim all warranties and conditions of any kind, whether express or implied.

10.2 Under no circumstances will we be liable for any loss of profits, revenue, business, data, or costs of procurement or replacement goods or services arising under or related to these Terms, or your use of or inability to access or use the Website or any content thereon. Our maximum aggregate liability for any claims relating to these Terms is limited to Hong Kong Dollars 500.00.

11. Indemnity

11.1 You agree to defend, indemnify and hold harmless the Company, our affiliates, directors, officers, employees and partners, from and against any claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Website, violation of these Terms, or infringement of intellectual property or other rights.

12. Governing Law

12.1 This Terms of Use shall be governed by the laws of Hong Kong Special Administrative Region of the Peoples Republic of China. You agree to submit to the non-exclusive jurisdiction of the Hong Kong court.

13. Changes to these Terms

13.1 We may revise these Terms from time to time. If we make any substantial changes, we will notify you of the changes before they take effect. Your continued use of the Website after any changes signifies your acceptance of the new Terms.

14. Contact Us

14.1 If you have any questions about these Terms, please contact us at info@caribou.travel.

Last Updated: 26 October, 2023